Frequently Asked Questions

 

WHO IS SURVIVOR CHEST FOR?

Survivor Chest is for every woman, whether she just beginning her battle with cancer or is a seasoned vet. We believe that inside every woman there is a survivor waiting to be unleashed. Although "Chest" is in our name, we cater to all types and stages of cancer. There are no words to describe the way a woman feels as she fights the disease, however there are ways to uplift and support her. That is where we come in.


HOW DOES IT WORK?

Survivor Chest has a variety of care packages available. First, choose the Chest that you wish to receive or send as a gift. Our Gift Chests are perfect for a loved one, friend, or co-worker who is battling cancer or celebrating a survivorship anniversary. Second, choose whether this will be a one-time gift or a seasonal subscription (a total of four boxes per year, shipped every three months). 

For more information about each Chest, visit our Shop.


WHAT IS INSIDE EACH CHEST?

Every Chest supplies her with quality products that have a purpose - from eco-elegant products to discounted services from our partners. Before every Chest is shipped, we get the seal of approval from other women who have been affected by cancer.


What is your shipping policy?

Totally free when domestic. We do not ship internationally. 


How does billing work?

You will be billed at the time of purchase for one-time gifts and seasonal subscriptions. There are no hidden fees or secrets. For the fine print, if that's your thing, see our Terms and Conditions


When do the Chests mail?

We ship boxes within 3-5 business days. Seasonal subscriptions ship once per quarter.


ARE INDIVIDUAL PRODUCTS AVAILABLE?

We only sell products as a gift set. 


What is your refund policy?

If a product is defective, you may return it and we will send you a new item or credit your account. To request a refund, please fill out the form on this page. For more details visit our Terms and Conditions page.


How do I get my product in Survivor Chest?

Want to see your product in Survivor Chest? We do too! Click here to send us your information.


HOW IS MY DONATION USED?

Donation Chests are delivered to cancer treatment centers, foundations, and women with financial setbacks. Follow us on social media to see pictures from our donation visits. Additionally, 10% of all proceeds are saved toward Pam's Wellness Facility.


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